Privacy Policy
This Privacy Policy explains how Dukfins Services (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our website, mobile app, online financial services, and related services (collectively, the “Services”).
1. Overview
We are committed to building a trusted fintech platform. That means being transparent about what data we collect and why we collect it. We only use information to deliver and improve the Services, meet legal and regulatory obligations, prevent fraud, and keep your profile secure.
Quick summary
We do not sell your personal information. We share data only as needed to provide the Services, comply with the law, or protect customers and the platform.
2. Information we collect
Depending on how you interact with Dukfins Services, we may collect:
- Identity and contact details (e.g., name, email address, phone number).
- Profile and verification details (e.g., government-issued ID where required, KYC/KYB information, verification outcomes).
- Transaction and usage data (e.g., transfers, card activity, timestamps, device signals).
- Technical data (e.g., IP address, browser type, device identifiers, log files, cookies).
- Support communications (e.g., messages you send to support, call notes where permitted by law).
| Category | Examples | Why we use it |
|---|---|---|
| Identity | Name, date of birth, ID verification results | Profile creation, KYC/KYB, fraud prevention |
| Transaction | Transfers, card activity, balances | Process payments, detect suspicious activity |
| Device & logs | IP address, device/browser, login history | Security monitoring, troubleshooting |
3. How we use information
We use information to:
- Provide, maintain, and improve the Services.
- Authenticate you and secure your profile (including, anomaly detection, and session monitoring).
- Process transactions and send service communications.
- Comply with legal obligations (including AML/KYC requirements where applicable).
- Prevent fraud, abuse, and unauthorized activity.
- Analyze product performance and user experience (aggregated, where possible).
4. How we share information
We may share information with:
- Service providers that help us operate the Services (e.g., infrastructure, analytics, customer support tools).
- Financial partners and payment networks where necessary to process transactions.
- Regulators and authorities when we must comply with a lawful request.
- Affiliates where permitted and only for the purposes described here.
Law enforcement requests
We evaluate requests carefully and disclose only what is legally required. Where allowed, we may notify you before responding.
When we transfer data internationally, we use approved safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure your information remains protected to the same high standard
5. How we protect information
We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure. For additional security guidance, see our Security page.
6. Your choices
- Profile settings: Update profile details and security settings inside online financial services.
- Marketing preferences: Opt out of non-essential communications where available.
- Cookies: Adjust your browser settings to control cookies.
- Right to Access: Request a copy of your data.
- Right to Rectification: Correct inaccurate info.
- Right to Erasure ('Right to be Forgotten'): Request deletion (subject to financial record-keeping laws).
- Right to Data Portability: Request transfer of your data to another provider.
7. Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and regulatory requirements.
8. Contact
Questions about privacy? Contact support at support@dukfinsservices.com or visit our Contact page.